DIRECT ASSISTANCESUPPORT FOR DEMANDING PROFESSIONALS
- You develop strategic applications?
- You want personalized, extended support?
- You know that looking for solutions for hours is not cost effective
- for your employer?
Our "Direct Assistance" service is meant for you!
A personalized assistance service for PC SOFT products, the "Direct Assistance" service allows you to connect exactly with the information you need
You sign up for a subscription to Direct Assistance and set a time credit.
Your dedicated contact is assigned.
Each of your email inquiry is processed by your dedicated contact.
The time taken to answer each of your inquiries is added up.
You use your subscription on an as-needed basis, at your own pace.
There are 3, 4, 6, 10, 30 and 60 hour packages.
First if you want a cost-effective and efficient service, and especially if you fall in any of the following cases:
- Team of 3 or more developers
- 100 or more copies of your project in distribution
- Revenue generated from your project is greater than $100,000
- Number of end users greater than 100
- Strategic project
- You want extensive, priority support
- You don't like to wait
Direct Assistance allows you to customize your relationship with PC SOFT technical support engineers, addressing broader, more complex and more specific technical topics than those covered by the free technical support.
Do not delay and ask for a sample subscription contract to our commercial service!
Direct Assistance lets you personalize your relationship with the PC SOFT technical support engineers, talk about wider technical subjects, more complex and more specific that what you can discuss in a regular free technical support call.
Don't wait and request a sample subscription contract for your review from our sales department!
- write a subroutine (code, component, Web service, ...) based on specified requirements
- Look for a bug in provided source code
- advice provided on submitted code
- process optimization
- advice on the network installation of an application
- details on an API
- installation of a Web server
«Direct Assistance» / «Free Technical Support»
DA: Direct Assistance | FTS: Free Technical Support
|Response to a specific isolated problem||Yes||Yes|
|Response to a non-isolated problem||Yes||No|
|Storing the history of contacts||Yes||Yes|
|Checking the hardware configuration||Yes||No|
|Taking control remotely||Yes||No|
|Help for installing the Web server||Yes||No|
|Checking a code containing less than 30 lines||Yes||Yes|
|Checking a code containing more than 30 lines||Yes||No|
|Searching for bugs in a program||Yes||No|
|Question about Windows API||Yes||No|
|Tracking your development||Yes||No|
|Analysis and program audit||Yes||No|
|Tips for writing code||Yes||Yes|
|Help for writing code||Yes||No|
|Optimizing your code||Yes||No|
|Same interlocutor at each contact||Yes||No|
|Transfer of file, DLL, ... with your interlocutor||Yes||No|
|Access within 16 business hours||Yes||No|
|Application storage (upon request)||Yes||No|
Direct Assistance is a very cost-efficient service and you'll soon won't be able to do without it! Click here to see the price list